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All live animals must be shipped with Overnight shipping, buyer is to pay for the overnight shipping unless stated otherwise.
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Live arrival guarantee as long as you are there to sign for the package and the in route and destination temperature, day or night does not fall below 35 degrees or over 90 degrees. It is up to the customer to inform us of extreme conditions. During cold weather heat packs will be added at NO Additional cost to you. We ship all reptiles in an insulated box with as many heatpacks needed at no extra charge to the customer. We are not responsible for carrier errors. We ship using Fedex Overnight Priority. If you insist on using USPS Overnight all guarantees are void. Use USPS Overnight at your own risk.
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All DoA's must be reported within 4 hours of receiving the animal and you must keep the DoA untill proof has been given. If there is a problem with the animal you must report to us on the same day of delivery. If you do not report to us a problem on the first day, then we will assume that you are satisfied with your purchase. We will not issue a credit if you do not report to us immediately on the day of delivery that there is a problem. In the rare event that there is a problem with your reptile, then we will work with you on a case by case basis. If we feel that you are not trying to take advantage of us then a credit will be issued and it will be applied to your next order. No returns on live animals.
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Shipping is not refundable.
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Will only ship to lower 48 states.
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We always recommend that you take all animals whether wild caught or captive bred to a veterinarian. We do NOT pay for visits to your veterinarian for any reason....we only pay for visits to our own veterinarian. Again, if there is a problem, you must contact us on the day of delivery and we will work with you.
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All animals shipped are feeding great and exhibit no signs of illness. We do not guarantee that the animal will have no parasites as we do not test each and every animal we get. Animals that are WC (wild caught) may have minor flaws and is considered normal to have a scratch, or broken toe nail and not a reason for a refund or credit.
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No sales to anyone under the age of 18 years old.
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By purchasing an animal, (on website or any classified ad) you agree that you have read and agree to these terms.
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Accepted Forms of Payment:
Credit Card Payment by Phone.
Paypal (preferred)- We accept cash transfer and credit cards through paypal. Our paypal address is lswitzer1@roadrunner.com
It is not necessary to have a paypal account to pay with Credit Card through a secure paypal site from the button on our website.
Money Order- From the US Post Office only.
We do not accept checks of any kind.
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